How WatchMyStay works
A narrow promise, kept carefully: we watch the hotel, not your booking.
What we watch
- Business status from a licensed place-data service – a strong signal for temporary or permanent closure.
- The hotel’s official website – supporting evidence, only after repeated failure or a clear notice.
- Official notices from the hotel, its owner or an authoritative public source.
- Property identity – changes of name, location or website that suggest a rebrand, move or new owner.
- Serious incidents such as fire or flooding, from curated public reporting, only when the property and location match exactly.
Availability and review trends are not used in this pilot. When they are, they will only ever be weak, supporting signals.
How often
The closer your stay, the more often we check. Everyone watching the same hotel shares the same checks.
| Time before check-in | Checked |
|---|---|
| More than 90 days | Every 30 days |
| 31 to 90 days | Every 14 days |
| 8 to 30 days | Every 7 days |
| 2 to 7 days | Daily |
| Under 2 days, and during your stay | Every few hours, then daily |
If something looks off, we recheck within hours rather than waiting for the next scheduled check.
When we email you
| Status | What it means | Email? |
|---|---|---|
| Normal | No material adverse evidence found. | No |
| Checking | A weak, new or conflicting signal is being rechecked. | No |
| Possible issue | Credible evidence, but not conclusive. | Yes, with careful wording |
| Likely disruption | Several independent signals, or one strong one. | Yes, after a human review |
| Confirmed change | Official or authoritative evidence. | Yes, urgently, after a human review |
| Unknown | Our sources are unavailable or we can’t be sure it’s the same property. | No – and never shown as “Normal” |
What WatchMyStay is not
- Not a guarantee that a hotel is safe, open, or will honour your reservation.
- Not a booking manager, claims service or insurance adviser. We never cancel anything for you.
- Not able to see your reservation – so we can’t tell you whether your booking is affected, only what we observe about the property.
How we make money
Monitoring is free. If you choose to compare alternative hotels after an alert, that link may be a commercial referral link – it is always labelled, and it can never influence what we report or how strongly.
Something wrong?
Hotels and travellers can tell us about an error at any time: report a correction.